| COSTAR VIDEO SYSTEMS ("Costar",
"we", "us", "our") warrants to the original
consumer/purchaser for the applicable period set forth below, that the
products we sell are free from defects in material and workmanship, except as
otherwise indicated below. |
| Positioning
Devices |
Six (6) Months Parts
and Labor |
| Recording
Devices (VCR's) |
Exceptions:
Heads - 6 monthsparts and labor on all time lapsemodels, 90 day parts and
laboron event recorder heads |
One (1) Year Parts and Labor |
| Hi-Speed
Dome Systems |
Exceptions: 6 months parts andlabor on all pan & tilt assembliesused in continuous motion. Units must be powered by an
approved power supply with ESD protection for Data and video feeds |
| Camera
Enclosures |
Exceptions: 1 year parts and labor on heater & blower kits |
Two (2) Year Parts and Labor |
| Monitors |
Exceptions: 90 days parts and labor on the CRT |
| Observation
Systems |
Exceptions: 90 days parts and labor on the CRT |
| Observation
System Cameras |
Exceptions: 5 years parts and labor on the sensor |
| Professional
Cameras |
Exceptions: 5 years parts and labor on the sensor |
Three (3) Year Parts and Labor |
| Mounting
Equipment |
| Digital Processors(Controllers, Keyboards, Quads,and
Multiplexers) |
| Digital Video
Recorders |
Exceptions: 1
year parts and labor on CR4000SM |
| Lenses |
Exceptions: 1 year parts and and labor on motorized
zoom lenses |
Five (5) Year Parts
and Labor |
| Multi-Channel Power Supplies |
Limited Lifetime Under Normal Use |
| |
|
| ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE |
| ON
THESE PRODUCTS IS LIMITED IN DURATION TO THE WARRANTY PERIOD SPECIFIED
ABOVE. |
| |
| This warranty does not cover: |
- damage to the finish of fittings or accessories caused by the use of
cleaning solvents/chemicals or improper cleaning methods;
- damage to any products based on or resulting from installation or
repair, misuse or abuse (including but not limited to, excessive operating conditions), or
alteration or adjustment, whether performed by a contractor, service company
or yourself.
- damages resulting from failure to reasonably clean, care for or
maintain a product;
- any products we sell that have been moved or removed from their
original installation site.
|
| |
| In
no event will Costar be liable in contract, in tort, in strict liability or
otherwise for any special, indirect, incidental or consequential damages
for a breach of the Warranty or otherwise with respect to its products. The liability of Costar under the Warranty
or otherwise with
respect to a product shall not exceed the purchase price received by Costar
from the purchaser of such product. |
| |
| If
you believe that a product fails to meet the above limited warranty, you
should contact the place of purchase or notify us in writing prior
to expiration of the applicable warranty period set forth above at the
following address: |
COSTAR VIDEO
SYSTEMS
2720 COMMODORE
DRIVE, SUITE 150
CARROLLTON, TEXAS
75007
ATTENTION: SERVICE
DEPARTMENT |
|
| |
|
| You
must have a Return Authorization (RA) number to return any product. Please call the following number to obtain
a RA number: 1-888-694-STAR
(7827) |
| |
|
| |
| All
returns must be received within 30 days of the issuance of the RA
number. Notification should include a
description of the product,
the RA number, model number and how the product fails to meet the above
warranty. Upon receipt of a written claim under this
limited warranty and evidence of the date of purchase or installation, and
after inspection by an authorized Costar representative, at
our option and in our sole discretion, we will either repair or replace the
product with a Costar product of the same or similar type and size. If, as determined by Costar, repair or
replacement of the product is not commercially practical or cannot be
completed in a timely
manner, we may elect to refund the actual purchase price paid for the product
upon verification by providing a copy of your invoice, receipt or bill of
sale. |
| |
| COSTAR
WILL NOT BE LIABLE FOR ANY OTHER LOSS OR EXPENSE(S) NOT SPECIFICALLY
DESCRIBED ABOVE, AND DISCLAIMS
ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. COSTAR LIABILITY, IF ANY, WILL NOT EXCEED
THE PURCHASE PRICE PAID FOR ANY PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTIAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT
APPLY. |
| |
|
| THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE |
| |
|
| You can download a copy of this limited warranty
here |
Costar Video Systems Limited Warranty Revised 1/2009 |