Our mission at Costar Video Systems is to become a leading partner of choice in the video surveillance industry through quality products, competitive prices and unparalleled customer service.

We’re Ready to Serve You.

Service Request

For all service request use our Technical Assistance Center.
Start Request


Frequently asked questions and community discussions.
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Remote Assistance Support Links


Contact Technical Support at 469-635-6820 for the 9-digit support key.

Bandwidth Speed Test

Test the speed of your internet connection.

Open Port Test

Test the open ports on your network.

Our remote support is a web-based service that enables our support staff to resolve your technical issues using screen sharing, mouse and keyboard control and other tools. After you login, using your name and 9-digit key code, a live remote support session begins.

Our remote service is secure, using fully encrypted end-to-end, Secure Socket Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption combined with RSA public/private key encryption.

Find What You Need



Download the latest collateral, media support, and software.

Costar Video Videos


The latest CVS product updates and firmware downloads.

Costar Video Systems Warranty


Thank you for giving us the opportunity to serve you!

Still Need Help?

Call us at +1 (888) 694-7827 

Most calls during business hours are answered immediately. If yours is one of the few that is not, please leave us a voicemail. Technical Assistance Center (TAC) support hours in the Americas are 6 AM to 5 PM Pacific time weekdays. Extended hours support is available by prearrangement; contact the TAC for details.